For everyone's safety, and to protect our team from the spam and toxic messages we receive daily on social media and open inboxes, we don't publish a direct contact email. Any request —including requests related to this Privacy Policy and your rights over your data— is handled exclusively through the contact forms available on spiderlabz.com (VIP access, wholesale access, the Appointment Scheduler, and the other forms on the site).
This way we make sure your request reaches the right person on our team, instead of getting lost in the spam.
We process the data you provide us directly when you: place an order (name, shipping and billing address, phone number, and the email you enter on the order form to send you your confirmation); apply for VIP or wholesale access through the corresponding form (including, where applicable, documentation proving your business activity); chat with our AI chatbot (ARACHNE) or our Telegram bot (conversation history, Telegram user/chat identifier); or book a slot through the Appointment Scheduler.
The performance of the sales contract (when you place an order or apply for VIP/wholesale access), your consent (for commercial communications), and compliance with legal obligations (invoicing, taxation).
For as long as our business relationship lasts and, once it ends, for the periods required by law: generally, 6 years under Spanish commercial law for business records, and 4 years for tax purposes, without prejudice to longer periods where liability may arise from the processing.
We do not share your data with third parties except where legally required. We do share the data strictly necessary with our data processors, so we can provide the service:
Some of these providers may be located outside the European Economic Area. In that case, the transfer is carried out with the safeguards required by the GDPR (such as the Standard Contractual Clauses approved by the European Commission).
You have the right to access, rectify, and erase your data, as well as to request the restriction, objection, or portability of its processing. To exercise any of these rights, use the relevant contact form on spiderlabz.com, stating the right you wish to exercise together with a document proving your identity. We do not handle these requests by direct email, only through the official forms on the website.
You also have the right to file a complaint with the Spanish Data Protection Agency (www.aepd.es) if you believe the processing does not comply with applicable regulations.
Our products and services are intended for adults. We do not knowingly collect data from minors.
We apply appropriate technical and organizational measures to keep your personal data secure, including encryption in communications and access control over information.
We may update this Privacy Policy to reflect legislative changes or changes to our services. Any relevant change will be published on this same page, along with the date of the last update.